Earth Day Summit 2016 Customer Support Center


Welcome to the Earth Day Summit 2016 Support Center. This event is being presented by The Shift Network. We're excited to offer this incredible online gathering of transformational leaders, and we're also passionate about providing the best support possible to our participants. Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.


Live Calls and Free Replay FAQs:

Where is the Program Schedule and Replays page?

Access the summit Program Schedule and Replays page.

How do I listen to the live calls?

If you've already registered, we've emailed you a phone number and PIN code. (Don't see it in your inbox? Please check your spam filter.)

For general access, dial +1-425-440-5100 and enter the PIN 498523#. Click here for local access numbers, or here for Skype instructions.

You can also listen live via webcast, from the Program Schedule & Replays page here.

How do I listen to the free replays?

Recordings are posted on the summit Summit Program page, usually within 24 hours after the live call. Then it's available to you for free replay for a limited time, usually 48 hours. Click on the speaker’s name on the left, and the "Play audio" section will appear above the speaker’s bio once it has been posted.

NOTE: If you don’t see an audio replay option, either the recording is not posted yet, or the free playback window has expired. If you’ve had the Program Schedule and Replay web page open for a while, please refresh/reload the page to update it.

Additional Audio Troubleshooting:

  • Our default audio player will work on most devices by clicking the yellow “Play” button. Make sure that the player is not muted by clicking the "max volume" speaker icon on the right side of the volume bar, and that the volume on your computer/device is turned up. If you’re still not hearing anything, then take one of the following steps and try the “Play” button again:

Where is my free registration bonus?

You can grab your bonus on the Summit Program page, or contact customer service here.

I need help signing up for The Earth Wisdom in Action Collection. Who do I contact?

You can purchase The Earth Wisdom in Action Collection by clicking here.

You can reach our online Customer Support here:

Or, phone our Order Department during the hours of 9:00am to 5:00pm Pacific, Monday through Friday: (415) 223-7565.

How do I access The Earth Wisdom in Action Collection of recordings, downloads and transcripts?

If you have purchased The Earth Wisdom in Action Collection, you may sign in at the Premium access page by entering your email address (the same one you used when purchasing the upgrade) in the box at the top. (If you don't see the Sign In bar, you're probably already signed in. Just try an audio to confirm.) You'll now have access to all of the audio replays as they become available. If a transcript has been processed — this is usually complete within two weeks after the live call — you'll see that too, right next to the "Play audio" section.

Why does it say The Shift Network on my credit card statement or receipt?

The Earth Day Summit 2016 is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs that we offer, click here:

How can I get a refund for my purchase of The Earth Wisdom in Action Collection?

For the most part, our customers are very happy with The Shift Network products they buy. However, when you upgrade, your purchase is backed by our complete money-back guarantee. If, for any reason, at any time within 60 days of the date on your receipt you decide The Earth Wisdom in Action Collection is not right for you, just click here to request a full refund. We'll cheerfully refund your payment in full within five business days.

All other Customer Support questions:

For all other questions about this event, please click here:

Thank you for visiting our Earth Day Summit 2016 Customer Support Center!